Why LEGO is the Best Company in the World
Here is the text of a letter James received from LEGO
September 13, 2012
Thanks for your interest in our products.
James, I'm afraid that we no longer made the Emerald Night. I understand how upsetting this news can be. I realize that you saved up your money to purchase it, I do apologize for any disappointment this news may have caused you.
The toy store shelves aren't be enough to hold ever
ything, so sometimes we have to stop making a few of the older sets. Meanwhile, we have a team of experts in Denmark whose job it is to invent to LEGO® toys every year. They spend their time trying to create new and fun toys for children of all ages.
You never know though, some of the old favorites sometimes make a comeback, so keep a look out!
The best way to track down discontinued LEGO sets or individual pueces is to check the following secondary market websites:
http://www.bricklink.com/ and htto://www.peequestion surbron.com
Please note that these websites are not affiliated with the LEGO Group.
I hope one of our many new LEGO toys will inspire the LEGO fans in your home. To take a look through the hundreds of sets and toys go to www.LEGOshop.com and remember to keep an eye on the 'Exclusives and Hard to Find' section, which includes classic and collectible sets!
Thanks again for contacting us. We are always pleased to receive feedback from LEGO fans! If you could take a moment to complete a four question survey, it will help us make sure we are providing the best customer service to you.
LEGO Direct Consumer Services
Then a box arrived with this letter:
We are always thrilled to hear from our LEGO fans! You truly have a passion and joy for LEGO. I am amazed at how many sets you have at
only ten years old! I am a very big LEGO fan myself and enjoy some of the same sets you do. We received your letter here in Consumer Services and were very touched by your determination.
The Emerald Night Train is a wonderful set, so we can understand why it is your dream to own it. I commend your willpower and patience to save money for over two years just to purchase this set. It is very evident that no other set could make you happier. We can understand how disappointing it must have been to find it had been discontinued. Due to your passion for LEGO and your heart-warming letter, we knew we had to go above and beyond to help make this a reality.
We have located an Emerald Night Train for you, James, and included it in this package! I am sure you will enjoy building it and cherish your time playing with the train. We are excited to know that we could help make this dream come true for you! Now there will be no more sadness or disappointment when you think about it ...just happiness!
We hope you will continue to love to build and create with LEGO. Fans like you are why we are so lucky as a company. Who knows, maybe you will be working for The LEGO Group one day! You certainly have the heart and passion for our bricks to do so! Happy building, James!
Consumer Services Advisor
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