Why the other line moves faster
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Bill reveals how "queueing theory" - developed by engineers to route phone calls - can be used to find the most efficient arrangement of cashiers and check out lines. He reports on the work of Agner Erlang, a Danish engineer who, at the opening of the 20th century, helped the Copenhagen Telephone Company provide the best level of service at the lowest price.
Dec 21, 2010 8:54 AM
Re: Why the other line moves faster
Heh, it's hard to imagine making a telephone call and being told you have to wait for an available line to open. :P
By: AmadeusMaxwell
